2PM
online retail underwear store with a catalog of more than 110,000 product items
- Task
- Understand where the search buyer is actually coming from when the old card address gives the transfer.
- Solution
- A random sample of 150 product addresses of the site map: for each, the response code and the final page were recorded, then the size and color in the final card were compared with those sewn into the old address.
- Result
- 50 addresses out of 150 gave a permanent transition, and all 50 led to a different position: 70B to 70A, 75G to 65S, L to XL, white to black. On the scale of the catalog, this is about 37,000 addresses where the buyer receives the wrong size — that is, exactly the problem for which the store was built. Nearby, 3,774 duplicate entries were found in the product subcards, individual addresses are repeated up to 55 times. Measurement 01.08.2026.